Southwest Airlines Exposed!

Drove My Hero to Love Field this morning to catch a Southwest flight to St. Louis where she will be visiting her parents this weekend. I was supposed to pick her up at the airport Monday morning, but on a further examination of her ticket she realized she is returning late in the afternoon when I am not available. She called Southwest and a spokesperson said they could switch her flight to an earlier one but it would have to charge her a "CHANGE FEE." Or she could wait until Monday to attempt to change it and avoid the fee. My Hero attributed the problem to the fact that she is using her Rapid Rewards frequent flier miles for this trip so is embroiled in Southwest’s "RED TAPE."